Terms of Service

1. Acceptance of Terms

By creating an account or using Ordo at ordo-eu.com, you agree to these Terms of Service. If you do not agree, do not use the service. These terms form a binding contract between you and KriPa Web, obrt za računalno programiranje, vl. Kristijan Pavlic Tumpa (owner: Kristijan Pavlic Tumpa; Vankina ulica 8, 10000 Zagreb, Croatia; OIB: 27744574396; MBO: 99336766), trading as Ordo.

2. The Service

Ordo is a web-based invoicing application designed for EU freelancers, small businesses, and solopreneurs. The service provides:

• EU-compliant invoice creation and management, including quotes and credit notes
• Automatic EU VAT logic - domestic and cross-border reverse charge, OSS, exports, the small-business exemption, and VIES validation of your clients' VAT numbers
• Multi-currency invoicing with a European Central Bank conversion rate frozen onto each invoice
• Recurring invoices, and reports on what you have invoiced, including the EC Sales List
• Online card payment of your invoices by your clients, through Stripe
• Croatian eRačun and fiscalization, where it is available and you enable it - see below
• AI-assisted payment follow-up drafts (powered by Claude AI by Anthropic)
• An overview of open and overdue invoices, with overdue payment alerts
• PDF export and email delivery of invoices
• Sealing of issued PDF invoices with your own certificate and, optionally, a trusted timestamp, where you set it up

Croatian fiscalization and eRačun

Where you enable it, Ordo transmits invoice data on your behalf to FINA as a certified information intermediary and to Porezna uprava, so that your invoices are fiscalized and reported as Croatian law requires. This is the one part of the service that files something in your name, so it is worth being precise about what it is and is not.

• What we do: build the document in the form the law prescribes, sign it with your certificate, transmit it, and record what the authority answered.
• What stays yours: the underlying obligation. You remain the taxpayer. You are responsible for the accuracy of what you invoice, for having a valid certificate, and for meeting your deadlines - including where a transmission fails and needs to be retried.
• What we do not promise: that a filing will always succeed. Authority systems have outages and change their rules, and we cannot guarantee either their availability or that a document they accepted today will be accepted unchanged tomorrow. Where a submission fails, Ordo shows you plainly that it failed rather than reporting success it did not get.

Where a member state requires domestic invoices to go through a platform Ordo does not yet integrate, Ordo will refuse to issue that invoice rather than produce one that does not satisfy the mandate. Cross-border invoicing is unaffected. You can see the current position for every member state on our coverage page.

Ordo is provided “as is” for business use. We make no guarantee that the service will be uninterrupted, error-free, or that AI-generated content will be accurate or suitable for your specific legal circumstances. Ordo is not a substitute for qualified legal or tax advice.

3. Account Registration

To use Ordo you must:

• Be at least 18 years old
• Provide accurate registration information, including a valid email address
• Be acting in a business capacity (as a freelancer, sole trader, or company)

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including by team members you invite. We strongly recommend turning on two-factor authentication (Settings → Account), particularly if you store a fiscalization or signing certificate in Ordo. Notify us immediately at support@ordo-eu.com if you suspect unauthorised access.

We reserve the right to refuse registration or terminate accounts that violate these terms.

4. Free Trial

Ordo offers a 14-day free trial with full access to every feature. No credit card is required to start a trial.

• Trial begins on the date of registration
• At the end of the trial period, you must subscribe to continue using the service
• Data created during the trial (invoices, client records) is not deleted when the trial ends. It stays in your account, and without subscribing you can still download your documents and data, or delete your account, from the screen shown when the trial has ended
• To protect the people who receive email through Ordo, a trial workspace can email a limited number of documents per day (currently 50). The limit rises when you subscribe
• We reserve the right to limit or terminate trial access if we reasonably suspect abuse

5. Billing, Seats & Cancellation

Plan and Pricing

Ordo has one plan, priced per seat:

All prices are in EUR. KriPa Web is not registered for VAT: it applies the small-business exemption under Article 90(1) of the Croatian VAT Act (Zakon o PDV-u) and does not charge Croatian VAT on its subscriptions. The price shown is the final price you pay; no VAT is added. If you are a business customer established in another EU member state, the place of supply of these electronically supplied services is your own country under Article 44 of Directive 2006/112/EC, and you may be required to self-account for VAT there under the reverse-charge mechanism at your local rate.

Seats

A seat is the account owner or a person invited to the account's workspace. An invitation takes a seat from the moment it is sent, whether or not it has been accepted. There is no limit on the number of seats.

• Adding a seat during a billing period is charged immediately to your payment method, prorated for the time remaining until the end of that period.
• Removing a seat during a billing period does not reduce the price of that period and gives no refund or credit. Up to the number of seats already paid for in that period, a removed seat can be filled again at no extra cost.
• At each renewal you are billed for the number of seats on your account on the renewal date.

Billing

Subscriptions are billed in advance on a monthly or annual basis via Stripe. By subscribing, you authorise Ordo to charge your payment method on a recurring basis until you cancel, including the prorated charges for seats you add.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period - you will not be charged for the next period, and access continues until the period ends. No refunds are given for partial months, except where required by law or stated in Section 12.

Price Changes

We will give at least 30 days' notice before increasing subscription prices, via email to your registered address. Continued use after the effective date constitutes acceptance of the new pricing.

6. Business Use Only

Ordo is a tool for businesses: freelancers, sole traders and companies acting in the course of their trade. It is not offered to consumers, and by creating an account you confirm that you are acting for business purposes. The EU right of withdrawal for consumers (Directive 2011/83/EU) therefore does not apply to Ordo subscriptions.

If mandatory consumer law applies to you regardless, nothing in these terms limits the rights it gives you.

7. Acceptable Use

You agree not to use Ordo to:

• Create fraudulent invoices or facilitate tax evasion or any illegal activity
• Send invoices, quotes or reminders to people who do not owe you anything, or use Ordo's email to deceive anyone (for example payment requests that impersonate another business)
• Violate any applicable EU, national, or local law or regulation
• Upload malicious code, viruses, or attempt to disrupt or gain unauthorised access to the service
• Reverse-engineer, decompile, or extract source code from the service
• Resell or sublicense the service without our written consent
• Use the service in ways that infringe the rights of third parties

To keep email from Ordo trustworthy for everyone, we apply daily sending limits to every workspace. We reserve the right to suspend accounts that violate these rules without notice where necessary to protect the service, other users or the recipients of their email.

8. Intellectual Property

Our IP

All software, design, trademarks, and content comprising the Ordo service are owned by Ordo or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the service for its intended purpose during your subscription.

Your Data

You retain full ownership of all data you input into Ordo - client records, invoice data, business information. We do not claim any rights over your business data. You grant us a limited licence to process your data solely to provide the service.

AI-Generated Content

Payment reminder drafts generated by the AI feature are provided as suggestions only. You are responsible for reviewing, editing, and approving any content before sending it to your clients.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• We are liable without limitation for damage we cause intentionally or through gross negligence
• For any other claim, Ordo's total liability to you is limited to the amount you paid to Ordo in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages, including lost revenue or lost profits, except where caused intentionally or through gross negligence
• Ordo applies EU and national VAT rules as published and shows its reasoning, but it is software assistance, not tax advice. You remain responsible for the content of your invoices, for the data you enter, for reviewing AI-drafted text before sending it, and for your own tax obligations. Results returned by external services such as VIES are shown as received

10. Termination

Either party may terminate the contract at any time. Upon termination:

• Your access to the service ends at the end of the current billing period (if paid)
• Your data stays in your account after access ends, and you can still download it or delete your account yourself, at any time
• Deleting your account (Settings → Account) removes your invoices, clients and files at once and permanently. Ordo does not keep a copy for you, so download what the law requires you to keep before you delete - see Section 7 of our Privacy Policy

We may terminate or suspend access immediately and without notice for material breach of these terms, fraud, or where required by law.

11. Governing Law & Disputes

These terms are governed by the laws of the Republic of Croatia and applicable EU law. For disputes:

• Business users: The courts of Zagreb, Croatia have exclusive jurisdiction.
• Where mandatory consumer law applies despite Section 6, you may also bring claims before the courts of your country of residence.

12. Changes to These Terms

We may modify these terms. For material changes, we will provide at least 14 days' notice by email before they take effect. If you do not agree to the updated terms, you may cancel your subscription before they take effect and receive a pro-rata refund. Continued use after the effective date constitutes acceptance. We keep a record of which version of these terms each account accepted.

13. Contact